Ground shipping is available within the continental U.S. and Canada. Orders with product totals that exceed $75 will receive free standard ground shipping within the continental United States only. Shipments to HI and AK available through 1^st or 2nd Day service only and are not eligible for free shipping. Orders ship Monday – Friday, except for holidays.

Shipments to a P.O. Box or APO locations will ship by USPS or USPS Priority Mail only and may incur addition charges above the Rate Guide listed below. UPS ground is not available for the Northwest Territories, Nunavut, or the Yukon Territory.

Delivery dates and times are based upon business days and do not include Saturday’s, Sunday’s or Holiday’s as a delivery day.

Ground orders are processed and shipped in 2-3 business days and may take up to 5 business days to reach the East or West Coast States.

To cancel an order prior to shipping you must contact customer service at 888-932-3524 during normal business hours of (8:00 a.m. – 4:30 p.m. Central Time). For orders that have shipped a tracking number will be provided. Once an order ships it cannot be cancelled, however you have the option to return the items by following the returns policy.

Shipping Address changes or corrections after the item has shipped will incur a $10 cost. You must contact customer service at 888-932-3524 and send an email with the address correction requested. Customer Service will ask for accredit card information to process the $10 address change charge. The $10 charge is a direct cost charged to springbok-puzzles for in transit address corrections. If the item has not shipped we are happy to make the correction at no additional cost.