|Help for Springbok Puzzles
Springbok has received an unprecedented amount of orders due to the need for indoor activities. To meet this need, Springbok has hired over 15 additional employees. They are shipping puzzles 20 hours a day.
We are working hard and making sacrifices to address the needs of struggling brick and mortar stores, national retailers, and consumers. We all hope that we will return to normal soon, but, for now, we are doing everything we can to support our customers so they can stay safe at home.
We hope that the most frequently asked questions below will help put your mind at ease. If not, please reach us by email at firstname.lastname@example.org. Anticipate a response within 5-7 business days.
Is Springbok still shipping?
All hours of the day. We have added staff to both our production and logistics departments.
Is Springbok still accepting orders?
Springbok is accepting orders.
When will my order ship?
Springbok is shipping orders around the clock! Your order will ship within 2-4 business days. You will receive an email with your tracking information once your puzzles ship. Be sure to check your spam folder too. . . Sometimes our messages end up there.
We are sorry for the delay. The demand has been extremely high. We have hired additional staff to man two shifts a day. They are working 20 hours a day.
When will my puzzles arrive?
When your order ships (within 2-4 business days), you will receive a shipping notification to your email with tracking information and estimated time of arrival. We are sorry for the wait.
Here are 10 Fun Family Indoor Activities you can enjoy in the meantime.
Can I get a status on my order? It says "Processing."
"Processing" means that our staff is quickly working its way to your order, but it has not shipped yet. Orders are shipping within 2-4 business days.
Requests for an updated status on orders which were placed within the last 2-4 business days will not receive a response. Do not email or call regarding the status of your order. You will not receive a response. We do not have the staffing available to reply to every request.
Was my order received? I have been charged but don't have shipping information.
If you received an order number, then yes. Your order has been received and is being processed.
At the time of your purchase, you should have received a confirmation email. Because of our current protracted ship time, you will receive a notification that your order has shipped within 2-4 business days.
Need some extra assurance?
Please know we are committed to delivering puzzles to your home and family. We hope you know just how special your Springbok Stories are to us. May you create many new memories as you make the best of this time. Please stay safe, stay healthy, and we'll be here if you need us. Here's a little song to put a smile on your face.