|Help for Springbok Puzzles
Springbok has received an unprecedented amount of orders due to the need for indoor activities. To meet this need, our staff is diligently shipping puzzles left and right all the day long.
Which unfortunately means. . . no phone orders or calls will be accepted or answered at this time. Our inbox is full. (Very sorry!)
We hope that the most frequently asked questions below will help put your mind at ease. If not, please reach us by email at email@example.com. Expect that you will not receive a response right away.
Is Springbok still shipping?
All hours of the day. We have added staff to both our production and logistics departments.
Is Springbok still accepting orders?
Springbok is accepting only online orders. No phone orders will be received or responded to.
When will my order ship?
Springbok is shipping orders around the clock! Your order will ship within 5-7 business days.
As of April 6th, we have shipped orders from the 27th-the 30th in the last three days. If your order was placed in that time period, then you should see a tracking number today or tomorrow afternoon depending on when it goes through the shipping station. (Be sure to check your spam folder too. . . Sometimes our messages end up there.)
We are sorry for the delay. The demand has been extremely high. We have hired additional staff to man two shifts a day. They are working 20 hours a day.
When will my puzzles arrive?
When your order ships (within 5-7 business days), you will receive a shipping notification to your email with tracking information and estimated time of arrival. We are sorry for the wait.
Here are 10 Fun Family Indoor Activities you can enjoy in the meantime.
Can I get a status on my order? It says "Processing."
"Processing" means that our staff is quickly working its way to your order, but it has not shipped yet. Orders are shipping within 5-7 business days.
Requests for an updated status on orders which were placed within the last 7 business day will not receive a response. Do not email or call regarding the status of your order. You will not receive a response. We do not have the staffing available to reply to every request.
Was my order received? I have been charged but don't have shipping information.
If you received an order number, then yes. Your order has been received and is being processed.
At the time of your purchase, you should have received a confirmation email. Because of our current protracted ship time, you will receive a notification that your order has shipped within 7 business days.
Need some extra assurance?
Please know we are committed to delivering puzzles to your home and family. We hope you know just how special your Springbok Stories are to us. May you create many new memories as you make the best of this time. Please stay safe, stay healthy, and we'll be here if you need us. Here's a little song to put a smile on your face.