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100% Satisfaction Guarantee

At Springbok Puzzles we know each and every purchase is special, whether it's your next challenging puzzle or a gift for someone special. That's why we make the complete satisfaction of every customer our number one priority.

We stand behind your purchase because we believe in the quality of Springbok Puzzles, and we want to maintain a long, happy relationship with everyone who shops with us. If a Springbok puzzle fails to meet your expectations, we want to know. And if your puzzle is defective in any way, or simply did not come with all of the pieces, we'll replace it at no extra charge.

We want to ensure you are absolutely delighted with our products. You have our word that we'll provide reliable quality and a commitment to service like no one else. Happy puzzling!

Defective Product

Springbok Puzzles takes great pride in the workmanship of our puzzles and the fact that they are produced 100% in the United States of America. This is why your personal satisfaction is our number one priority. We stand behind our products because we believe in the quality and workmanship of our puzzles, and we want to maintain a long, happy relationship with our customers. Our Customer Service staff will provide reliable, timely service so that we may ensure a 100% Satisfaction Guarantee.

If you experience a defect of material or workmanship with the puzzle, we will replace the same puzzle as long as it is a current in-stock item with either the same puzzle or a puzzle of equal piece count. We value all of our loyal Springbok customers, and wish to convey our sincere apology for the difficulty you may have experienced with your puzzle. Please follow the instructions below to receive a replacement puzzle.

Please mail the following information to:

Allied Products Inc.
Springbok Replacements
1420 Kansas Ave.
Kansas City, MO 64127

  1. Your name, phone number, mailing address and email contact information.
  2. Send the puzzle name, and the reason you are requesting a replacement.
  3. Include the stamped Lot # and Date from the bottom of the puzzle box.
  4. Cut the UPC bar code from the puzzle box and include with the letter.

List of Approved Online Sellers

  • LaToys Etcetera
  • GoCalendars
  • Brookstone
  • Puzzle Warehouse
  • Herrschners Crafts
  • US Flag Store
  • Prestige Puzzles
  • Serious Puzzles